Privacy Policy

🔒 Privacy Policy

Effective Date: April 11, 2025

This Privacy Policy governs the processing of personal data by Pablo Castillo, owner and administrator of the website https://es.pablocastillo.cl, including its subdomains and extensions (“the Site”, “we”, “us”, or “our”).

By accessing and using the Site, you expressly accept the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. 🔍 What Personal Data Do We Collect?

We collect both data that you provide directly and data collected automatically through tracking technologies:

a) Data you provide directly:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Academic or language learning preferences

  • Content submitted for correction or tutoring (e.g., tasks via WhatsApp)

  • Any other data provided through forms, user accounts, comments, or communication

b) Data we collect automatically:

  • IP address and approximate geolocation

  • Browser and device type

  • Session duration, clicks, and visited pages

  • Cookie and tracking identifiers

  • Interactions with emails and forms

2. 🎯 Purpose of Data Processing

We use your personal data to:

  • Manage your account and profile

  • Process payments and orders

  • Provide personalized tutoring and language services

  • Grant access to courses and materials

  • Send transactional and operational notifications

  • Fulfill legal and contractual obligations

  • Perform marketing activities with your prior consent

  • Analyze usage for optimization and security purposes

Legal Basis: We process your data based on consent, contract performance, legal obligations, and legitimate interest in improving our services.

3. ⚖️ Legal Compliance

Our data processing activities comply with:

  • General Data Protection Regulation (GDPR) – European Union

  • California Consumer Privacy Act (CCPA) – State of California, USA

  • Globally recognized digital privacy principles

Although we do not publicly disclose a fixed physical location, we adhere to international privacy standards applicable to global digital operations.

4. 🛡️ Data Security and Retention

We implement technical and organizational measures to safeguard your data, including:

  • SSL encryption and HTTPS protocols

  • Secure server storage

  • Internal access controls and authentication

  • Incident detection and response procedures

  • Regular compliance audits

Retention: We retain your data only as long as necessary to fulfill the purposes described, or for the period legally required.

5. 📤 Data Sharing with Third Parties

Your data may be shared with third-party services solely when necessary to deliver our services or to meet legal obligations. Examples include:

  • Payment gateways 

  • Email marketing and CRM platforms 

  • Web analytics and advertising platforms (e.g., Google Analytics)

  • Learning Management Systems 

All third parties are bound by confidentiality and data protection agreements and are obligated to ensure GDPR/CCPA compliance.

6. 🌐 Cookies and Tracking Technologies

We use first-party and third-party cookies to:

  • Analyze browsing behavior

  • Personalize user experience

  • Provide retargeting and advertising services

You may manage your preferences via our cookie banner or through your browser settings to disable non-essential cookies.

7. 📬 Communication and Marketing

We will only send you commercial communications if:

  • You have given explicit consent when subscribing, or

  • There is a previous contractual relationship with legitimate interest.

You may unsubscribe at any time via the link provided in our emails or by contacting us directly.

8. 🔄 User Rights

You have the right to:

  • Access your personal data

  • Request rectification or deletion

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent without affecting prior processing

To exercise your rights, contact us at contacto@pablocastillo.cl, providing proof of identity if required.

9. 👶 Protection of Minors

Our services are not intended for children under 14 years of age without the consent and supervision of a parent or guardian. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has submitted personal information, please contact us immediately.

10. 🔄 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The current version will always be available on this page, along with the effective date. Significant changes will be communicated via email or on the Site.

11. 📞 Contact

If you have any questions about this Privacy Policy, please contact us at:

📧 contacto@pablocastillo.cl
🌐 https://es.pablocastillo.cl

 

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